EU Data Act Statement

EU Data Act Statement

Effective date: 12 September 2025
Last updated: 22 September 2025

1. Introduction

   This EU Data Act Statement (“Statement”) describes how idloom complies with its obligations under Regulation (EU) 2023/2854 on harmonised rules on fair access to and use of data (the “EU Data Act”).
   
   As a provider of cloud-based event registration and management services (the “Service”), idloom qualifies as a data holder and data processing service provider within the meaning of the EU Data Act. This Statement sets out the rights of our Customers with respect to access, use, and portability of their data, as well as the limitations inherent in the proprietary nature of our platform.

    

2. Customer Rights under the EU Data Act

   In accordance with Articles 4 and 23–26 of the EU Data Act, idloom ensures that Customers and their authorised users benefit from the following rights:

   • Access to Data: Customers may access the data generated through their use of idloom Services, including but not limited to event registration data, attendee information, payments and invoices.

   • Data Portability: Customers may obtain a copy of their data in a structured, commonly used, and machine-readable format (CSV or via API) to facilitate portability and interoperability.

     Such data exports shall be provided without undue delay and under fair, reasonable, and non-discriminatory conditions.

   • Switching Providers: Customers may request the export of their data for the purpose of migrating to another service provider. idloom shall not impose undue obstacles or restrictions to such switching, in compliance with Articles 23–26 of the EU Data Act.

   • Fair and Transparent Terms: Any fees related to data access, export, or portability shall be proportionate to the actual cost incurred and communicated transparently.

3. Protection of Confidential Information

   When facilitating data access or portability, idloom applies appropriate technical and organisational measures to safeguard the confidentiality of trade secrets and other sensitive information, as required by Article 4 of the EU Data Act.
   Data will only be shared or disclosed upon Customer instruction or where required by applicable law.

    

4. Limitations of Portability

   While idloom ensures full portability of raw data in compliance with the EU Data Act, Customers should be aware of the following inherent limitations:

   • Proprietary System Design: idloom’s Services are built on a proprietary platform integrating event registration and management systems.

   • Non-Transferable Features: Certain functionalities — such as the Attendee Hub, automated notification workflows, and customised integrations — are unique to idloom and cannot be replicated when data is exported.

   • Functional Equivalence: Ported data may not achieve functional equivalence on another service provider’s system, consistent with Recital 86 of the EU Data Act, which recognise that portability does not extend to the recreation of proprietary features.

5. Governance and Oversight

   • This Statement forms part of idloom’s overall compliance framework, alongside our Service Terms of Use

      and Data Processing Agreement (DPA)

   • Oversight of EU Data Act compliance is assigned to idloom’s Privacy & Compliance Officer.

   • This Statement will be reviewed and updated periodically to reflect regulatory guidance and evolving practices.

   • For any questions or to exercise your rights under the EU Data Act, please contact us at compliance@idloom.com.